Items must be returned within 7 days of the delivery date. To be eligible for a return, your item must be:
Unworn, unwashed, and in the same condition that you received it.
In the original packaging with all tags attached.

Non-Returnable Items: Custom kits (names/numbers) and used equipment.

Step A: Initiation

To start a return, please email returns@shop.samasters.co.za. You will need your order number and the email address used to place the order.

Note: For custom kits with manufacturing defects, please attach a photo of the error.

Step B: Review & Authorization

Our team will review your request within 24–48 hours.

If your return is for a standard item, you will receive a Return Authorization (RA) number and shipping instructions.
If the item is a custom kit, we will verify the claim against your original order entry to ensure the error was on our end.

Step C: Shipping it Back

Standard Returns: Customers are responsible for return shipping costs unless the item is defective. We recommend using a trackable shipping service.
Defective/Incorrect Items: We will provide a prepaid shipping label via email.

Step D: Inspection

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether the refund has been approved or rejected based on its condition.

If approved, your refund will be processed immediately.

Method: The credit will automatically be applied to your original method of payment.

Timeline: Please allow 5–10 business days for the funds to appear in your account, depending on your bank or card issuer.

Deductions: Original shipping charges are non-refundable.